When Covid-19 first broke out, things had never felt so uncertain and every sector had to react quickly. Now, with a year’s hindsight, we can see how the optical industry navigated its way to where we are now. In the UK, where I’m based, dispensing opticians (DOs) have been allowed to operate during the pandemic but progress has been start-and-stop, dipping in and out of various lockdowns and restrictions on national and local levels. So how has the pandemic impacted our industry on this side of the world, and are there new consumer behaviours emerging from it?
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