The Australian Health Practitioner Regulation Agency (Ahpra) has shared guidance on social media safety, which it said is in response to websites selling fake certificates of registration based on real ones shared online by optometry graduates.
In addition to social media guidance, Ahpra published a new security checklist to help practitioners devise a robust system to deal with patient feedback and complaints. A positive feedback and complaints culture can help improve the safety and quality of healthcare and services, said an agency statement. “This checklist aims to help practitioners effectively handle feedback and complaints when they are first made directly to the health provider and may also be relevant to those who have a role in establishing and maintaining complaints systems and processes.”
