Time, money and reduced productivity – this is what a spectacle remake costs a store, optical laboratories and customer. With the precision required – and intricate balance of priorities needed for a pair of specs to perform to their full potential – it has long been accepted that remakes are unavoidable. However, dispensing opticians (DOs) play a vital role in reducing remake rates. The DO’s skill set cannot be overstated in the success of spectacle functionality. By looking deeper at the importance of the DO’s role in the dispensing process we can find numerous solutions to reduce remake rates.
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